Faculty: Diane L. Dee | Code: HR2197
Effective Conflict Resolution: Enhancing Organizational Productivity
Workplace conflict can arise even in the best organizations. Failing to address conflicts not only drains revenue but also consumes valuable time. Unresolved conflicts have a detrimental impact on productivity and teamwork. To effectively manage conflicts, it is crucial to address them promptly and facilitate productive communication to reach resolutions.
Developing strong conflict resolution skills is an essential element of building a sustainable business model. Unaddressed conflicts often lead to decreased productivity, stifled creativity, and barriers to cooperation and collaboration. Moreover, effective conflict resolution contributes to employee retention, a critical factor for organizational success. Ignoring conflicts will ultimately drive talented individuals away, as they seek healthier and safer work environments.
What triggers conflicts in the workplace? Conflicting positions, competitive tensions, power struggles, ego, pride, jealousy, performance disparities, compensation issues, or simply someone having a bad day. While it may seem that anything and everything can create conflicts, the reality is that most conflicts stem from poor communication or an inability to manage emotions.
While conflict is an inherent part of any organizational setting, the true challenge lies in how organizations choose to address it. If conflict is concealed, avoided, or ignored, it tends to fester, leading to resentment, withdrawal, or internal strife. Therefore, prioritizing effective conflict resolution is vital for organizations.
Recognizing that conflicts have multiple sides, it's important to ensure that all parties benefit from the resolution process. Seeking resolutions that prevent future conflicts can significantly contribute to avoiding repeated occurrences.
Workplace conflict is a daily challenge for organizations. With each employee bringing their unique attitudes, ideals, and beliefs, conflicts naturally arise in diverse work environments. Unresolved conflict significantly impacts organizational performance, resulting in revenue loss, decreased productivity, stifled creativity, and barriers to cooperation and collaboration.
Why You Should Attend:
Addressing conflict requires a tailored approach as each situation demands a different method of management. By combining conflict management techniques with strong communication skills, effective conflict resolution can be achieved. Mismanaged conflict often strains relationships between involved employees, potentially damaging their working dynamics. However, by learning how to professionally and respectfully resolve conflicts, employees can strengthen their relationships. These skills empower staff members to navigate disagreements, fostering collaboration instead of engaging in fights, insults, or ignorance. Improved collaboration contributes to building stronger relationships among colleagues.
Organizations that excel in conflict resolution gain a competitive advantage as positive conflict outcomes eliminate performance barriers, enabling them to more easily achieve corporate objectives. When managed effectively, conflict can actually add value to an organization. Participating in this webinar will equip attendees with the knowledge to formulate an effective conflict resolution strategy tailored to their organization's needs.
Areas Covered in the Session:
Who Should Attend:
Speaker Bio: Diane L. Dee
Diane L. Dee, President of Advantage HR Consulting, has over 25 years of experience in the Human Resources arena. Diane's background includes experience in HR consulting and administration in corporate, government, consulting and pro bono environments. Diane founded Advantage HR Consulting in early 2016. Under Diane's leadership, Advantage HR provides comprehensive, cost-effective Human Resources solutions for small to mid-sized firms in the greater Chicagoland area. Additionally, Diane conducts webinars on a wide-variety of HR topics for various training firms across the country.
Diane holds a Master Certificate in Human Resources from Cornell University's School of Industrial and Labor Relations and has attained SPHR, SHRM-SCP, sHRBP and HRPM® certification.
Diane is a member of the National Association of Women Business Owners and the Society for Human Resource Management. Additionally, Diane performs pro bono work through the Taproot Foundation assisting non-profit clients by integrating their Human Resources goals with their corporate strategies.