The Supervisor's Guide to a Human Error-Free Environment

Effective supervision is the cornerstone of minimizing human errors in any organization. This engaging and fully accredited training dives deep into the essential components that influence error reduction, including effective preparation, smart planning, efficient scheduling, and clear communication. Human errors occur because systems unintentionally allow them to happen. It's time to change that narrative.

This webinar will equip you with the tools to understand human behavior, the psychology behind errors, and how to identify and address system vulnerabilities. By adopting practical, actionable strategies, you'll learn to foster a culture of accountability, enhance team coordination, and effectively tackle challenges in GMP-regulated environments. Our proven methodology focuses on correcting issues at the root, preventing recurrence, and building resilient processes.

LEARNING OBJECTIVES:

• Pinpoint supervisory factors and actions that lead to human errors.
• Recognize the regulatory and business-critical importance of error reduction.
• Define operator error as a Root Cause failures.
• Measure and analyze human error trends effectively.
• Address common critical mistakes and eliminate recurring issues.
• Implement strategies to identify, track, and predict potential human errors.

AREAS COVERED: 

• Background on Human Error Phenomena
• What is Human Error
• Importance of Human Error Prevention/reduction
• Supervision and Human Error
• Facts about Human Error caused by supervisors and how to avoid it.
• When is operator error the Root Cause?
• How is Human Error controlled by supervision?
• Common mistakes: Memory failures, Overconfidence, Visual Detection, and Vigilance Effectiveness and how supervision can help improve these.
• Types of error
• Human error rates and measurement
• Trending and tracking
• Prediction
• CAPA effectiveness

WHO SHOULD ATTEND:

• Training Managers and Coordinators
• Operations Departments
• Engineering Departments
• Plant Engineers
• Manufacturing Departments
• QA Departments
• QC Departments
• Regulatory Departments
• Compliance Departments
• Industrial/Process Engineers
• Process Excellence/Improvement Professionals

Course Director: DR. GINETTE COLLAZO

Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry. Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents. She is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.